You Sleep When You Die

Our national investment in education is not paying off the way it should. We need to face the fact that we don’t really have a public school “system” in this country. What we have is a public school crisis.

Last weekend, Laura pulled into St. Maarten, the same port she had left from over a year ago and 27,000 nautical miles earlier. She is now sixteen and the youngest person ever to sail around the globe alone. I salute her. Should Laura have been allowed to make this trip in the first place? It seems like everybody’s got an opinion. Mine starts from the assumption that this is a special kid.

Your customers must drive your quality. The second you stop listening to them, you become vulnerable. You don’t need to build a fancy contest to get your customers to help you improve quality. What you do have to do, though, is build listening to the customer into your organization.

In hockey, when you score three goals in a single game, they call that a “hat trick.” It’s pretty tough to do. For south Florida hockey fans it’s time to celebrate a very special player who just scored a “hat trick plus one.”

Today, as we pause to honor Dr. King’s work, I think we should remember what kind of guy he really was. He was someone who challenged you. He challenged you to participate in the solutions you wanted to see in your own life, in your own community, and in your country … no matter who you were or what you were facing.