You Sleep When You Die

Your customers must drive your quality. The second you stop listening to them, you become vulnerable. You don’t need to build a fancy contest to get your customers to help you improve quality. What you do have to do, though, is build listening to the customer into your organization.

As we enter the holiday season, there are three steps consumers need to take right now to begin the big job of digging out of the massive economic hole our country is in.

October 3 marks the beginning of National Customer Service Week, an annual event sponsored, since 1991, by the Customer Service Group. This special week is designed to encourage companies in all industries to reward their very best customer service reps by launching celebrations that shine a spotlight on best practices…As we enter National Customer Service Week, I want to ask you: What company is your hero when it comes to customer service — and why?

Beginning in September 2012, the FDA will, at long last, make a serious attempt to get you to put the cigarette out. How? By requiring much larger, much more prominent, and much more graphic cigarette health warnings on all cigarette packaging and advertisements in the United States. The labels feature no-bullshit images like that of a guy smoking through his tracheotomy hole.

Does that gross you out? Good. Smoking is gross.

See more… my interview on FoxBusiness on the same topic

This is the last post in my “Ready or Not, Here It Comes” series. Every other post talked about changes already taking place that will fundamentally alter our way of life. This post, however, may be the most surprising…and scary.