http://www.yousleepwhenyoudie.com you sleep when you die...and other unpopular thoughts from retail marketing leader, Jordan Zimmerman Mon, 06 Feb 2012 21:31:47 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://www.yousleepwhenyoudie.com/2012/01/20/customers-drive-quality/ http://www.yousleepwhenyoudie.com/2012/01/20/customers-drive-quality/#comments Sat, 21 Jan 2012 00:55:36 +0000 JZ http://www.yousleepwhenyoudie.com/?p=2850 Your customers must drive your quality. The second you stop listening to them, you become vulnerable. You don't need to build a fancy contest to get your customers to help you improve quality. What you do have to do, though, is build listening to the customer into your organization. ]]> http://www.yousleepwhenyoudie.com/2012/01/20/customers-drive-quality/feed/ 1 http://www.yousleepwhenyoudie.com/2011/11/01/credit-up-baby/ http://www.yousleepwhenyoudie.com/2011/11/01/credit-up-baby/#comments Tue, 01 Nov 2011 15:22:10 +0000 JZ http://www.yousleepwhenyoudie.com/?p=2625 As we enter the holiday season, there are three steps consumers need to take right now to begin the big job of digging out of the massive economic hole our country is in.]]> http://www.yousleepwhenyoudie.com/2011/11/01/credit-up-baby/feed/ 3 http://www.yousleepwhenyoudie.com/2011/10/04/national-customer-service-week-who-is-your-hero/ http://www.yousleepwhenyoudie.com/2011/10/04/national-customer-service-week-who-is-your-hero/#comments Tue, 04 Oct 2011 17:15:06 +0000 JZ http://www.yousleepwhenyoudie.com/?p=2505 October 3 marks the beginning of National Customer Service Week, an annual event sponsored, since 1991, by the Customer Service Group. This special week is designed to encourage companies in all industries to reward their very best customer service reps by launching celebrations that shine a spotlight on best practices...As we enter National Customer Service Week, I want to ask you: What company is your hero when it comes to customer service -- and why? ]]> http://www.yousleepwhenyoudie.com/2011/10/04/national-customer-service-week-who-is-your-hero/feed/ 4 http://www.yousleepwhenyoudie.com/2011/06/28/does-the-american-public-have-a-death-wish/ http://www.yousleepwhenyoudie.com/2011/06/28/does-the-american-public-have-a-death-wish/#comments Tue, 28 Jun 2011 14:21:18 +0000 JZ http://www.yousleepwhenyoudie.com/?p=2273 my interview on FoxBusiness on the same topic ]]> http://www.yousleepwhenyoudie.com/2011/06/28/does-the-american-public-have-a-death-wish/feed/ 10 http://www.yousleepwhenyoudie.com/2011/03/07/ready-or-not-here-it-comes-goodbye-things/ http://www.yousleepwhenyoudie.com/2011/03/07/ready-or-not-here-it-comes-goodbye-things/#comments Mon, 07 Mar 2011 18:40:23 +0000 JZ http://www.yousleepwhenyoudie.com/?p=2006 This is the last post in my “Ready or Not, Here It Comes” series. Every other post talked about changes already taking place that will fundamentally alter our way of life. This post, however, may be the most surprising…and scary. ]]> http://www.yousleepwhenyoudie.com/2011/03/07/ready-or-not-here-it-comes-goodbye-things/feed/ 5