Tag Archives | hhgregg

Next: Black Weekend?

What if you took that same concept and pushed it a little further next year… by promoting Black Weekend instead of Black Friday? Judging from what we just saw, the consumer is going to be receptive to the idea of a longer, more intense push at the beginning of the shopping season. So why not open up the doors at midnight Thursday, let the crowds in, and host an in-store party all weekend long?

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National Customer Service Week: Who Is Your Hero?

National Customer Service Week

October 3 marks the beginning of National Customer Service Week, an annual event sponsored, since 1991, by the Customer Service Group. This special week is designed to encourage companies in all industries to reward their very best customer service reps by launching celebrations that shine a spotlight on best practices…As we enter National Customer Service Week, I want to ask you: What company is your hero when it comes to customer service — and why?

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